Copera offers its customers a variety of managed services, including ongoing maintenance and support of IT infrastructure and related services. Backed by a team of trained support professionals, we help customers focus on their core business by providing a fully-managed IT infrastructure that is fine-tuned and aligned to organizations’ unique business and operational requirements.
Infrastructure & Application Monitoring
Copera’s comprehensive Infrastructure & Application Monitoring solution is an essential part of cloud security and management processes required for an organization’s smooth and seamless cloud migration. Automated monitoring software provides central access and control over cloud infrastructure, cloud monitoring reviews, monitors and manages operational workflow and processes within the cloud infrastructure. Copera’s cloud administrators review the operational status and health of any cloud-based device or component, logging all activities, to ensure optimal performance.
In addition to monitoring and ensuring cloud infrastructure/solution/service availability, cloud monitoring data helps in evaluating the performance of the entire infrastructure on a modular level. Properties such as server uptime and response rate report can help in evaluating both the customer and user experience.
24×7 Maintenance & Support
To ensure the efficiency, reliability and shelf-life of its products and solutions, Copera provides its customers with dedicated, ongoing maintenance and support, including:
- Tier 3 in the cloud – troubleshooting, monitoring services, automation services and update management
- Copera project management experts on site – comprehensive supervision and management of system integration, based on individual customer requirements
DevOps Process Management
Copera provides a comprehensive DevOps Process Management package to enable its customers to achieve absolute maximum efficiency and maintenance of their operational processes. Our DevOps Process Management helps develop a robust and reliable environment where software building, testing and releasing can happen more rapidly and more frequently, while ultimately preserving agility. Managed and monitored by Copera’s skilled and professional DevOps team, our process management services include: Continuous Integration and Deployment, Cloud Infrastructure Automation, and Configuration Management.